Terms and Conditions

Terms and Conditions

These terms and conditions apply to all purchases made via the Emily and Grace website, accessible via info@emilyandgrace.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product information

We do our utmost to describe the products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and payment

Orders are processed after receipt of full payment. The available payment methods may vary depending on the country. Customers are responsible for checking which payment options are available in their region.

4. Processing and Delivery

• Processing time: 1–3 working days

• Shipping time: 7–14 working days (depending on location)

• Shipping takes place directly from our supplier

5. Returns and Cancellations

See our separate Returns Policy for all terms and conditions.

6. Liability

We are not responsible for loss or damage during shipping if tracking indicates that the package has been delivered. Always ensure that the address provided is correct.

7. Intellectual Property

All content on the website (including text, images and logos) is the property of Emily and Grace and may not be used without permission.

8. Complaints procedure

Complaints can be submitted in writing via info@emilyandgrace.com. We aim to respond within 5 working days.

9. Applicable law

These terms and conditions are governed by applicable law.