FAQ

Frequently Asked Questions (FAQ)

What is Emily & Grace?

Emily & Grace is a boutique-inspired online store offering carefully selected fashion pieces and lifestyle accessories. We focus on timeless style, quality, and effortless elegance—pieces that feel as beautiful as they look.

How long does shipping take?

  • Orders are processed within 1–3 business days.

  • Once shipped, delivery typically takes 7–15 business days, depending on your location.

You will receive a tracking link by email as soon as your order is on its way.

How can I track my order?

After your order ships, we will send you a shipping confirmation email with your tracking number.
Click the link to follow your package in real time.

Which payment methods do you accept?

We accept major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

All payments are processed through a secure encrypted checkout.

What is your return policy?

You can return items within 30 days of receiving your order, provided they meet the return conditions.
For full details, please see our Returns Policy page.

My item arrived damaged. What should I do?

We’re here to help—no stress.
Email our support team within 48 hours of delivery, including:

  • Your order number

  • Clear photos of the issue

We will arrange a replacement or refund as quickly as possible.

Do you offer discounts or promotions?

Yes. We occasionally run seasonal offers and exclusive member promotions.
For early access, sign up to our newsletter or follow us on social media.

Can I cancel or change my order?

Orders can be modified or canceled within 24 hours, provided your order has not yet been processed or shipped.
Please contact our support team as soon as possible.

How can I contact Emily & Grace?

Our support team is here to assist you with warmth and care.

Email: info@emilyandgrace.com

We aim to reply as quickly as possible.